Frequently Asked Questions
Q: What does L'Escalier mean?
A: L'Escalier is french for "the staircase."
Q: Why did you name your line L'Escalier?
A: We named our line L'Escalier because it's our favorite french word. French is a very difficult language and l'escalier is easy to pronounce and sound fluent. It's also in the name of our favorite painting, Marcel Duchamp's "Nude Descending a Staircase Number 2" (French: Nu descendant un escalier n° 2).
Q: Where are your products made?
A: All our products are designed by hand in our Brooklyn NY Studio using hand made fonts and calligraphy. They are then printed in the USA on products made in the USA.
Q: How long until my order ships?
A: All orders are printed on demand. This means we will print your products once you order them. We are able to print, pack, and ship 99.5% of all our orders in 3 business days.
Q: When will my order be delivered?
A: 99.5% of our orders ship from us in 3 business days. Depending on the shipping service you've chosen at checkout and your location, shipping can then take up to 7 additional business days. Although it is a rare occurrence, it can potentially take up to 7 business days for your order to ship. Then based on your location and shipping service (chosen at checkout) it can then take up to another 7 business days to be delivered.
Q: What is your return policy?
A: We love and stand behind all of our products and we hope you do too. But if you want to return your items for any reason we'll take them back within 14 business days. Contact us to start your return.
Q: I have a problem with my order, what should I do?
A: Contact Us, we'll take care of it!
Q: Can you do custom designs?
A: We can do custom designs, Contact Us for pricing and timelines on custom designs.